Vinatha has led the global Customer Operations teams since joining Matterport in 2021. She is focused on building and scaling customer success, support, production services, and operations to deliver continuous improvements to customer experiences and operational efficiencies.
Under her leadership, Matterport scaled global customer support and customer success programs, delivering step improvements to Net Promoter Score (NPS) and customer satisfaction. Through her customer-led approach, she’s instrumental in building and scaling Matterport’s global deal desk and sales operations to support the company’s rapidly growing enterprise business.
Vinatha brings over 25 years of B2B and B2C industry experience leading multi-functional services and operations teams at tech companies like Google, Credit Karma, and Fair Isaac. She has a B.E. in Computer Science from Osmania University and a Masters in Computer Science from the University of Buffalo.